cyber-safety can be fun!

internet safety books for children

frequently asked questions (FAQs)

Bright Zebra sells our books through different channels. It is important that you understand which channel you used to order in the first instance. 

For ALL eBook orders – contact Amazon directly.

For our INTERNATIONAL customers – contact Amazon directly.

For our AUSTRALIAN customers – please check the information below and then email us at:

Please check the junk or spam folders of your email. If you still can’t find it, please email us at:

Please note that once orders have been placed, we are unable to make any changes. If your package is sent back to our warehouse, you will incur a reshipping fee.

If you receive a faulty item, please contact: and send a photo of the fault.

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once the parcel has left our warehouse and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: Please note, we are not responsible for stolen packages or any address and order errors made by the customer.

We accept credit cards via Stripe. We do not store your credit card data on our servers.

All orders are dispatched within 2 business days. Confirmation of this will be sent to your email.

We offer free shipping throughout Australia. All Australian orders are shipped using Australia Post.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 


  1. Email with your reason for return, product you’d like to return, and your order number #
  2. We will then provide the instructions for returning an items and the return delivery address. Please do not return your parcel without our approval
  3. Once you have shipped your return parcel, please send through the tracking link
  4. Your order will be refunded once your return is received in original condition at our warehouse, and tracking status is ‘delivered’


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within a certain amount of days. Please note: shipping costs are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


We only replace items if they are defective.


You will be responsible for paying the shipping costs to return an item. Original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you wish to make a return under our Refund Policy please contact

Bright Zebra’s first series of books focusses on internet/online safety and is called Diary of Elle: Cyber-safety can be fun! There are many more series planned.